FAQ
Where do you ship from and which countries can order?
JG AUTO PARTS ships used OEM / JDM auto parts from Malaysia with tracking to the United States, Australia and United Kingdom. Outside the US, AU or UK? Contact us for a shipping quote.
How much is shipping, including orders with more than one item?
United States: Standard shipping is free (promotion). Australia and United Kingdom: Charged by package size — Small US$29, Medium US$59, Large US$99. Headlamps use the Large tier; grilles, tail lamps (including four-piece sets) and mirrors use Medium. Multi-item orders are charged the highest size tier once (not once per item).
When will my order be dispatched and arrive?
Handling time: 1 business day after payment is confirmed. Dispatch: Monday–Friday only (weekends excluded). Transit time depends on destination and customs clearance. We do not promise a fixed delivery window.
Are the parts new, and what condition should I expect?
We sell used genuine OEM / JDM parts as described. Condition is as photographed. Please review the actual product photographs and description. Parts are sold as used OEM / JDM unless a listing clearly states otherwise.
How do I check that a part will fit my car?
Buyer is responsible for confirming fitment (part number / chassis) before purchase. Compatibility notes and charts are for reference only. Please match the part number or consult a local dealer before purchase. Contact us with your part number, chassis and vehicle year if you have a fitment question.
What is the return window and who pays return shipping?
14-day returns accepted from the delivery date. Email us before sending anything back. Item must be returned in original condition with all packaging intact. Refund is processed within 1–2 business days after we inspect the returned item. For change-of-mind or fitment returns, return shipping is paid by the buyer. If the item was damaged in transit or is not as described, use the JG Money-Back Guarantee.
What should I do if the part arrives damaged or is not as described?
Damaged in transit or not as described? Send photos within 48 hours of delivery and we'll arrange a refund or replacement. If the box shows any visible damage on arrival, take photos and a video of the box before opening it. We recommend recording an unboxing video — it helps us process damage claims quickly. Every order ships from Malaysia with tracking.
Are import duties, VAT, GST and customs charges included?
Import duties, taxes, VAT, GST and customs tariffs are not included in the item price or shipping cost on this site. Those charges are the buyer's responsibility. Customs charges are typically collected by the courier or your local customs authority before delivery. We do not accept returns or issue refunds for packages rejected or abandoned because import duties or taxes were unpaid.
How can I contact JG Auto Parts?
Email sales@jgjdmparts.com, or message us on WhatsApp +60 18-283 9981. Replies within 24h (Malaysia time, GMT+8). Include your part number, chassis and vehicle year for fitment enquiries.